Projects

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FWC - Australian Government Fair Work Commission

• FWC - Iterative privacy advice and independent PIA for eCASE - a new cloud-based case management platform (2018/19)

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FWC - Iterative privacy advice and independent PIA for eCASE - a new cloud-based case management platform (2018/19)

During 2018/19, Galexia was conducted an independent Privacy Impact Assessment (PIA) for the Fair Work Commission (FWC) - examining the privacy considerations around the Commission’s introduction of a new case management platform - eCASE.

Electronic case management is a fundamental business capability for the Fair Work Commission (FWC) - processing 35,000 cases per annum.

The new eCASE solution is built on a ‘business process centric, low-code platform’ that has been procured from Appian Corporation. It has been provisioned on a multi-Platform-as-a-Service (PaaS) model and the application is hosted at Amazon Web Service (AWS) and the databases and data-analytics hosted on Microsoft Azure.

The overall eCASE solution is comprised of a multi-cloud / multi-platform / multi-vendor solution that provides overall case management capabilities for the Fair Work Commission - and this design has evolved over the period of this PIA and PIA has considered distinct platforms and cloud architectures, including:

• Amazon Web Services (AWS)
• Azure Platform Services
• On-Premises VMWare

The FWC has commissioned this PIA as a proactive step during the design and implementation phase to iteratively identify and address privacy risks and to strengthen privacy protections.

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