Projects

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Choice

• Consumer code development processes (2009)
• Survey of Consumer Protection Measures in the Asia Pacific Region (2009)
• Electronic Funds Transfer Code of Conduct Review (2008)
• Consumer Protection in Telecommunications (May 2008)
• Electronic Funds Transfer Code of Conduct Review (2007)

Related Galexia services and solutions Self-regulation and Codes of Conduct. Read more » Specialised Legal and Regulatory Consulting. Read more »

Consumer code development processes (2009)

CHOICE made a submission to the Australian Government’s review of the consumer-related industry codes development process calling for:

• An articulation of high-level code content principles in legislation;
• Power for regulators to be able to initiate code development (rather than only the industry);
• Requirements for the constitution of code development bodies (including a requirement for consumer representatives, and a mechanism for breaking deadlocks);
• Code monitoring and enforcement requirements;
• Code review requirements; and
• External dispute resolution requirements.

In preparation for the submission, Galexia provided CHOICE with a survey of key consumer code approval processes in use in Australia - those of the Australian Competition and Consumer Commission (ACCC), the Australian Securities and Investments Commission (ASIC), the Office of the Privacy Commissioner, and the Australian Communications and Media Authority (ACMA).

Read CHOICE’s submission (external site) »

Review of consumer-related industry code processes at DBCDE (external site) »

Survey of Consumer Protection Measures in the Asia Pacific Region (2009)

About the Consumers International survey »

Electronic Funds Transfer Code of Conduct Review (2008)

Following its 2007 review of the Electronic Funds Transfer (EFT) Code of Conduct, the Australian Securities and Investments Commission (ASIC) released a second consultation paper containing its proposed reforms. Galexia assisted CHOICE, the Consumers’ Federation of Australia, and the Consumer Action Law Centre in preparing a joint consumer response to the proposals, in particular addressing liability of consumers and small businesses and monitoring of Code compliance.

The joint consumer submission »

2008 review of the EFT Code at ASIC, including submissions (external site) »

Consumer Protection in Telecommunications (May 2008)

Galexia was commission by CHOICE in April 2008 to prepare an issues paper to the 2008 Telecommunications Consumer Representation Stakeholder Forum, held in late April 2008. The paper, entitled Consumer Protection in the Communications Industry: Moving to best practice, provides an overview of consumer concerns with the current co-regulatory consumer protection framework in the telecommunications sector in Australia.

Full text of the issues paper »

Electronic Funds Transfer Code of Conduct Review (2007)

Galexia assisted Choice with its submission regarding the 2007 review of the Electronic Funds Transfer (EFT) Code of Conduct, as conducted by the Australian Securities and Investment Commission (ASIC). Among the major issues considered by Galexia were the liability of parties in electronic funds transactions, particularly with regard to Internet banking. The project involved detailed technical advice on authentication techniques for electronic transactions.

The revised code is expected to be released in 2008.

Go to ASIC’s Electronic Funds Transfer (EFT) Code of Conduct website (external link) »

Read the submission »

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