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ACCAN releases Galexia research on Customer Service Charters in the Australian Telecommunications Sector - 25 August 2009

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The Australian Communications Consumer Action Network (ACCAN) has released the final report for a research project, conducted by Galexia, on Customer Service Charters in the Australian Telecommunications Sector.

Galexia prepared an analysis of customer service charters in the telecommunications industry, compared with consumer codes. The analysis covered best practice consumer protection in Australia and internationally.

A key finding from the ACCAN Customer Service Research Report is that consumer charters are not effective and the industry proposals used to solve their problems through customer charter is a dead-end.

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