ACCAN Customer Service Project (25 August 2009)
- 1. Executive Summary
- 2. The role of service charters
- 3. History of service charters
- 4. Examples of customer service charters
- 5. Implementation and governance of service charters
- 6. Recommendations
Australian Communications Consumer Action Network (ACCAN)
Customer Service Research Report
25 August 2009
This Research Report has been prepared by Galexia for the Australian Communications Consumer Action Network (ACCAN) <http://www.accan.org.au/>.
Copyright © 2009 Galexia.
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