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Department of Broadband, Communications and the Digital Economy (DBCDE) releases issues paper on consumer codes in telecommunications - 31 March 2009

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The Department of Broadband, Communications and the Digital Economy (DBCDE) has released an issues paper on the processes involved in developing self-regulatory consumer codes in the telecommunications sector. The issues paper makes a number of references to Galexia and CHOICE’s joint paper Consumer Protection in the Communications Industry: Moving to best practice.

The release follows a number of government initiatives aimed at reforming the industry:

On 31 March 2009, Senator Stephen Conroy, Minister for Broadband, Communications and the Digital Economy, announced that the Australian Government would undertake a review of the processes associated with developing consumer-related industry codes, as specified under Part 6 of the Telecommunications Act 1997.

DBCDE has invited the public to make submissions on the issues paper by 15 May 2009.

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