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Submission - Joint response to the Review of the Electronic Funds Transfer Code of Conduct (2008)

Proposal D2

D2Q1 Do you agree with this proposal? Please give reasons.

We propose to amend clause 10.3 to provide that a subscriber can investigate a complaint for one business day before giving consumers written information about how it resolves complaints.

D2Q1 Do you agree with this proposal? Please give reasons.

Consumer stakeholders support this proposal.

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