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Submission - Joint response to the Review of the Electronic Funds Transfer Code of Conduct (2008)

Proposal D3

D3Q1 Do you agree with this proposal? Please give reasons.

We propose to introduce a requirement for subscribers to respond to requests for information from another subscriber within 30 days, unless there are exceptional circumstances.

D3Q1 Do you agree with this proposal? Please give reasons.

Consumer stakeholders support this proposal. There is a history of buck-passing and blaming third parties for delays in EFT Code dispute resolution, resulting in lengthy delays, frustration and additional hardship for consumers.

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