ACCAN Informed Consent Project (21 August 2009)

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6.2. Recording consent

Consumers would benefit from a consistent requirement to record consent.

In the communications sector it is not technically difficult to record consent (as call centres already record many calls). The difficulty is establishing an appropriate dialogue or script. Communications Alliance already provide some examples in their guidance on customer transfers.[39]

Some innovative measures may be required in order to adequately record consent in electronic contract formation, including communications via newer channels such as SMS and VOIP.

Overall, a consistent requirement to record consent should act as a preventative measure, as well as having obvious benefits in relation to disputes.

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[39] Communicationshttp://www.commsalliance.com.au/__data/page/21678/G631_2007.pdf>.

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