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Online Dispute Resolution - August 2006
Galexia has recently published an article as part of the ASEAN E-Commerce Project. The article canvasses the various legal issues in the field of Online Dispute Resolution (ODR). ODR involves using online technologies to facilitate the resolution of various types of disputes that arise from electronic transactions - in much the same way that generic dispute resolution does in the offline realm. The article explores different ODR methodologies currently used in cyberspace. It also highlights the importance of ODR as a means of engendering consumer confidence in the online medium, thereby facilitating a growth in the number of people that engage in e-commerce.