ACCAN Customer Service Project (25 August 2009)
- 1. Executive Summary
- 2. The role of service charters
- 3. History of service charters
- 4. Examples of customer service charters
- 5. Implementation and governance of service charters
- 6. Recommendations
 
	       	
Australian Communications Consumer Action Network (ACCAN)
Customer Service Research Report
25 August 2009
Client
This Research Report has been prepared by Galexia for the Australian Communications Consumer Action Network (ACCAN) <http://www.accan.org.au/>.
Version
Galexia version 6 - 25 August 2009
Copyright
Copyright © 2009 Galexia.
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