Submission - Joint submission to the 2007 Review of the Electronic Funds Transfer (EFT) Code of Conduct to ASIC (May 2007)

Q23 – Should any changes be made to the timeframe for resolving complaints under cl 10 of the EFT Code?

Consumer stakeholders would like to see financial hardship taken into consideration in the application of complaints timeframes. The parties to this submission have read and endorse the recommendations on this issue contained in the Consumer Caseworker Submission.