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ACCAN releases Galexia research on Informed Consent in the Australian Telecommunications Sector - 21 August 2009

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The Australian Communications Consumer Action Network (ACCAN) has released the final report for a research project, conducted by Galexia, on informed consent in the Australian telecommunications sector.

Laws and codes of conduct set out only limited and inconsistent requirements to obtain informed consent, and industry practice varies greatly in the amount of information provided to consumers about telecommunications products.

The report also finds that industry practice often fails to address the additional complexities in obtaining informed consent from specific consumer categories, including people with disabilities, indigenous consumers, young people, and culturally and linguistically diverse consumers.

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